Charleys - Team Leader

Charleys - Team ...

United States, OH, Columbus

Job Description
Position Objective:
Assist store management in executing store operations during scheduled shifts, and ensure that all employees are giving a “Great experience every time” to the customer in a fast-paced, clean and safe environment.

Essential Functions:
  • Be able to perform all job functions of each crew position, including customer service, product preparation, cash accountability, and front-line food preparation.
  • Effectively leads the team during a shift to ensure that excellent restaurant operations are consistently achieved.
  • Ensure the restaurant is properly organized and staffed as designated by written schedule through proper job assignments, break rotation and delegation of tasks during both peak and non-peak periods.
  • Delegating duties, assigning specific tasks and ensuring team members prepare food items according to Charleys standards of quality, consistency and timeliness.
  • Help train and develop team members and positively lead by example using Charleys 5 Steps of training.
  • Contributes to a team environment by recognizing and reinforcing individual and team accomplishments.
  • Follow Charleys operational policy and procedures, including those for cash handling, and inventory controls to ensure the safety of all team members and guests during each shift.
  • Be certified in all positions and to train others on the positions in order to help where ever needed.
  • Ensure Key Practices are followed during the shift.
  • Ensure team members follow health, food safety, and safety guidelines for a clean and safe environment.
  • Informs immediate supervision promptly of all problems or unusual matters of significance.
  • Accurately complete designated duties such as inventory control, ordering of products and cash control.
  • Other duties as assigned

  • Work Environment:
    This position operates in a restaurant setting. The noise level in the work environment can be loud. The employee may be exposed to hazards including, but are not limited to, cuts, slipping, tripping, falls and burns. Frequent hand washing is required. Uniforms and hygiene expectations are required.

  • One or more years' restaurant experience (fast food/QSR supervisory experience preferred).
  • Ability to lead a team in a fast-paced, dynamic environment with a sense of urgency.
  • Good problem solving and decision making skills.
  • Supervise and motivate team members to perform to their highest possible level of ability.
  • Maintain high standards of service by demonstrating leadership by example.
  • Takes initiative and always looking for improvement.
  • Provide a positive and enthusiastic approach to all assignments.
  • Provide exceptional customer service and willing to learn the Charleys way.
  • The position may require occasional lifting of products to waist level weighing up to 50 pounds.
  • Have the knowledge and ability to speak, read, write, and understand the primary language(s) of the work location.
  • Have a neat, clean, and professional appearance.
  • Working knowledge of computers.
  • Ability to work a flexible schedule including evenings, weekends, and holidays.
  • Will require to pass Shift Supervisor Training course and become certified.
  • Will require to pass Manager Serv. Safe certification.

  • Disclaimer: The above statements are intended to describe the general nature and level of work performed by employees assigned to this position. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications. Store management reserves the right to amend and change responsibilities to meet business needs as necessary.

    Job number: 1258859
    Category: Team Leader
    Location: OH, Columbus, 5033 N. High St.


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